Hu respects user privacy and data protection rights. You can request the deletion of your data at any time.
How to Request Data Deletion
- Send an email to [email protected] with the subject "Data Deletion Request"
- Include your workspace name, email address, and the connected platforms you want data removed from
- We will process your request within 30 days and confirm completion by email
Revoking Access by Platform
In addition to contacting us, you can revoke Hu's access directly from each platform:
- Meta (Instagram, Facebook, WhatsApp): Settings → Apps and Websites → Remove Hu
- Google (Gmail): Google Account → Security → Third-party apps → Remove access
- Telegram: Settings → Privacy → Sessions / Connected apps
- Shopify: Shopify Admin → Settings → Apps → Uninstall Hu
- Tiendanube: Tiendanube Admin → Apps → Remove Hu
- MercadoLibre: My Account → Security → Connected Apps → Revoke
- Discord: User Settings → Authorized Apps → Deauthorize
- Slack: Workspace Settings → Manage Apps → Remove
What Gets Deleted
Upon a valid deletion request, we remove: your account data, messages, conversations, contacts, connected account tokens, and any AI-generated data (summaries, suggestions, insights) associated with your workspace.
What May Be Retained
We may retain certain data as required by law (e.g. billing records, legal obligations) or as part of encrypted backups that are purged within 90 days. Anonymized or aggregated data that cannot identify you may be retained for analytics.
Other Data Rights
Beyond deletion, you may also have the right to access, rectify, or port your data. See our Privacy Policy for details, or contact [email protected].