ARTIFICIAL EMPLOYEE · Support
Nina
Support Specialist
Hi, I'm Nina. I own first-line support.
Answers questions, resolves common cases end to end, and escalates anything that needs human judgement.
CHATWHATSAPPEMAIL
Where the market stands today
- Availability
- 24/7Availability
- Response time
- <2 minResponse time
- Resolved without escalation
- 60%+Resolved without escalation
And that's what we're aiming at.
What it owns
- Order status questions
- FAQs and product questions
- Return and exchange policies
- Opening and following up tickets