ARTIFICIAL EMPLOYEE · Customers
Vera
Customer Voice Analyst
Hi, I'm Vera. I bring you what your customers won't say to your face.
Measures NPS and satisfaction after each interaction, follows up with detractors to understand why, and tells you what to fix first.
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Where the market stands today
- Response rate vs cold email
- 3-5xResponse rate vs cold email
- Detractors contacted
- 100%Detractors contacted
- Root-cause report
- WeeklyRoot-cause report
And that's what we're aiming at.
What it owns
- Surveys on the right channel at the right time
- Follow-up conversations with detractors
- Root-cause classification
- Alerts to the owner
- Periodic report